User Experience Management by Knoa
Your SAP® system is at the heart of your business. Knoa User Experience Management helps ensure that your SAP strategy is successful by accelerating the speed and efficiency of your SAP implementation, upgrades, maintenance, and ongoing changes. In other words, you can innovate faster with Knoa UEM.
You can therefore improve the efficency of your end users, by having a clear understanding what their system problems are. These problems could range from system performance, authorization issues, training issues, and business process issues. Assess how an application performs for each person – separating real usability issues from opinions. The use of Knoa allows for a more pro-active approach during SAP support, and when aligned with the Business Control Centre allows for the improvement of People, Process and Technology issues.